Cancellation & Refund Policy

Last updated: June 20, 2026

We understand that plans change. This policy explains how cancellations, changes, and refunds work for Toast to Coast day trips. It is part of, and should be read together with, our Terms of Service.

1. How to Cancel or Change

Cancellations and changes must be made in writing — email info@toasttocoast.net with your name and booking details, or use the cancellation/change link in your Bookeo confirmation. A cancellation or change is effective when we receive it.

2. If You Cancel

72 or more hours before departure: full refund to your original payment method.
Within 72 hours of departure: cash refunds are not available, but we’ll gladly move your booking to another available date or issue a travel credit (valid 12 months) — your choice, subject to availability.
No-shows / missed departure: the van departs at the scheduled time from the designated departure point. Guests who do not arrive on time are not eligible for a refund, credit, or reschedule.

3. If We Cancel

We may cancel or reschedule a trip for reasons including weather, road or surf conditions, safety, vehicle issues, or insufficient bookings. If we cancel, you may choose either a full refund to your original payment method or a free reschedule to another available date. We are not responsible for other costs you may have incurred, such as lodging, fuel, or separate travel arrangements (see Force Majeure in our Terms of Service).

4. Minimum Group Size

Each trip requires a minimum of 5 guests to operate. If a trip does not reach the minimum, we may cancel it, and you will receive the choice described in “If We Cancel” above (full refund or free reschedule).

5. Weather & Itinerary Changes

The Oregon Coast has changeable weather. For safety, we may shorten, delay, re-route, or substitute stops or destinations. Reasonable changes of this kind are not a cancellation and do not entitle you to a refund. If conditions require us to cancel the trip entirely, the “If We Cancel” remedy applies.

6. Seasonal Trips & the Scenic Train

Some experiences — such as the seasonal scenic train — are operated by independent third parties and may be available only at certain times. Third-party tickets purchased on your behalf may be non-refundable once issued. If a seasonal feature becomes unavailable for your date, we will contact you to reschedule or issue a travel credit for the affected portion; the remainder of the trip proceeds as planned.

7. Travel Credits

Travel credits are valid for 12 months from the date of issue, may be applied toward any available Toast to Coast trip, are issued to the original guest, and have no cash value.

8. Refunds

Approved cash refunds are issued in full — we do not deduct a processing fee — to your original payment method through our payment processor, Stripe. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

9. We Recommend Travel Insurance

Because our cancellation windows are firm, we encourage you to consider travel insurance to protect against the unexpected — such as illness, emergencies, or other circumstances outside this policy.

10. Questions

Toast to Coast LLC
5441 S Macadam Ave, Ste N
Portland, OR 97239